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Consumers file complaints after yoga studios fail to reopen

SINGAPORE — The two Affinity Yoga studios that were slated to reopen on Monday after an exodus of instructors caused it to suspend classes have yet to lift their shutters, prompting customers of the company to seek help from the Consumers Association of Singapore (CASE).

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SINGAPORE — The two Affinity Yoga studios that were slated to reopen on Monday after an exodus of instructors caused it to suspend classes have yet to lift their shutters, prompting customers of the company to seek help from the Consumers Association of Singapore (CASE).

Responding to TODAY’s queries, CASE said it has received 13 complaints against Affinity Yoga involving its closure.

“It has come to our attention recently that Affinity Yoga has closed down indefinitely without taking into account the memberships and unused yoga sessions held by consumers who have already paid for the entire package,” said CASE executive director Seah Seng Choon.

“We have written a letter to Affinity Yoga requesting it to refund the unused packages to the consumers and are currently awaiting its reply.”

Mr Seah also advised consumers to file a claim with the Small Claims Tribunals as soon as possible as the company is still listed as a live entity on the Accounting and Corporate Regulatory Authority’s website.

Attempts to reach the studios’ director Jeanne Chung in the past two days were unsuccessful. But last Sunday, Ms Chung posted a notice on the company’s Facebook page stating that “the goal to open on Monday was rather ambitious”.

The matter started last Tuesday when several customers who turned up for classes at the company’s River Valley Road and Telok Ayer Street studios found shut doors with notices on the suspension of classes. The reason given was that most of its teaching team had left without giving notice.

Last week, Ms Chung asserted that the studios would reopen on Monday, with the same schedule for classes and the same number of instructors. She also said the current memberships would still be valid.

Her message on Affinity Yoga’s Facebook page on Sunday revealed that the company’s recent financial woes were the cause of the departure of teachers.

“I can’t really blame them for that decision,” Ms Chung wrote. “It has been a great little business over the years. It still is. And will continue to be, especially when it’s back to being financially stable.” Paul Lim

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