SINGAPORE — Robinsons customers who have ordered mattresses from Sealy and Simmons will have their purchases honoured, even though the companies have not been paid by the department store, which has gone into liquidation. 

In a Facebook post on Wednesday (Nov 4), Sealy Singapore said that it will “honour the orders placed by customers who have paid Robinsons in full for Sealy beds and will supply and deliver those orders to Sealy’s valued customers”.

These customers will need to pay a S$50 delivery fee. 

Robinsons announced last Friday that it was going to close its department stores after 162 years and is starting the liquidation process of its two remaining branches at The Heeren on Orchard Road and Raffles City Shopping Centre on North Bridge Road.

“This has resulted in hundreds of Sealy’s valued customers having paid Robinsons in full for their Sealy beds, with Sealy not having been paid to supply and deliver them,” the Facebook post stated.

Sealy said that it will contact customers shortly to arrange delivery. For customers who have either paid deposits or made part-payment to Robinsons, further arrangements will be made.

Fellow mattress brand Simmons said it will honour and fulfil all customers’ orders who have paid in full to Robinsons, “notwithstanding Robinsons' inability to pay Simmons”.

There will be no additional payment required from customers.

“For Robinsons customers who have made deposits or partial payments, Simmons will absorb the deposit or partial payment made to Robinsons,” the mattress-maker said.

“Simmons will also contact every customer as soon as possible to advise you on your balance payments and fulfil your order as soon as possible.”

Eighteen complaints were filed against Robinsons between Oct 30 and Nov 2 by customers asking for a refund on the mattresses they had paid for but had not been delivered, Consumer Association of Singapore (Case) said on Tuesday.

Case's executive director Loy York Jiun said that customers “reported that the mattress manufacturers do not want to make the deliveries because Robinsons had not paid them for the mattresses”.

Some customers were also told that “their mattresses will not be delivered on the scheduled delivery dates”, while others were unsure about whether their pre-paid mattresses would ever be delivered.