I refer to the report, “Hikikomori in Singapore: Recluses hidden from view and at a loss” (July 11).

As a social worker working with troubled youth and young adults at charity Fei Yue Community Services, I am aware of the psychological barriers that prevent them from seeking help. Many turn to the Internet for solutions and options.

But I strongly encourage those who need help to approach the social service agencies.

The main deterrent to asking for help could be linked to stigma and denial. It is not easy to step forward with an issue, but refraining from this will not resolve the matter either.

Isolating oneself from communication and support will only aggravate the situation in the long term.

At Fei Yue, we run eC2.sg, an online counselling service that is designed to be anonymous. Those in need of help can go online and talk to a counsellor or social worker.

This immediacy is meant for those who prefer to chat online, and want some resources to help them with their issues or situations. eC2’s model establishes trust with users while providing them with the support they need.

We have had successful cases in which those who initially sought help online later met us in person. This allowed us to help these individuals work through their issues better.

The suicide prevention centre, Samaritans of Singapore, runs a 24-hour hotline (1800 221 4444) for those feeling depressed and isolated who need a listening ear.

Those who need help do not have to deal with their problems alone. There are charities and other organisations in Singapore that will help those who are lost and desolate to get their lives back on track with professional support.

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